For more dispersed teams, knowledge use was related to improved quality but not efficiency. The case study comprised on the ERP Project implementation of PTCL and encompassing advantageous benefits of ERP implementation along with the Knowledge Management. Table 1: Some Strategies to overcome KM Issues. This research is conducted for understanding the “Knowledge Management practices in ERP implementation” and identifying the current status of Knowledge Management in telecom sector of Pakistan. It requires not only the technical support of the software suppliers for an improved blend of the software function and the corporate business, but also the whole process contribution of the special consulting company (Qin & Yang, 2008). According to Ron Young, CEO/CKO Knowledge Associates International, Knowledge Management is defined as; “Knowledge Management is the discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives.”. ERP plays data collection role by performing different functions as keeping the transaction receipts, accounting for payment orders, delivery lists, and invoices for inventory in and out. Therefore in order to maintain good and in time decision making and assessment of performance, these systems were not sufficient to provide accurate, consistent and accessible data (Yusuf et al., 2004). 1, pp. 99–110, PII: S1 4 6 7 – 0 8 9 5 ( 0 2 ) 0 0038-6. There are ERP products that provide software components to facilitate knowledge management. We, therefore, need to know what other such problems come in the way of ERP implementation and how knowledge management can help resolve such problems and issues. According to manager;The prior level of importance was given to the knowledge management. Although the following are focused on specific businesses, all business students can learn lessons from their triumphs and mistakes. Certain considerations for the choice of the package involve important decisions, for example, budgets, timeframes, goals, and deliverables etc. Construction education & skills. The session plan for a B-School course is likely to be more effective when there is a balanced mix of cases a… From an Information Poor to an Information Rich Health Environment Alan Rector, 2001, UK NHS Getting the right information to the right people at the right time in the right form to make a difference requires effort. ERP implementation is neither the success path way nor full of benefits at all (Suraweera et al., 2008). Do you think, with the use of ERP system software, the data or knowledge, used by your employees is more accurate than it was before ERP implementation? Success is not easy to achieve and it is obvious that most companies implement ERP systems just to stay competitive (Gargeya & Brady, 2005). 7. IT can be done with providing a total, integrated solution for its information processing needs. The employees must be motivated and trained in the way that sharing of knowledge is not the loss of knowledge but it may result in further increase in knowledge if managed properly. This was that the older systems could never achieve, as they often used due dates that were in the past. This research will be helpful in creating awareness of implementing ERP practically in better and effective manner. It means that what is the level of employees in terms of skills as communication, writing, technical, or management skills. ERP system is considered critical to many firms as to the enduring operations or activities of the company. The purpose is whether the knowledge management is essentially required (if at all) for implementing ERP system; and if so, to what extent. Help me Build a ‘Benefits of Knowledge Management’ Case Study Contact us. It results in automatic update of related information and knowledge, when new information and knowledge is entered in one place (Metaxiotis, 2009). With the ERP system and Knowledge management done by the organization, PTCL gained the advantage of almost 60% cost reduction. In such a way it’ll lead to: improvement in customer satisfaction & customer confidence, increased lead time of orders, and also improve customer confidence, improvement in supply chain management (Yusuf et al., 2004). Do you think, with the use of ERP system software, the data or knowledge, used by your employees is more accurate than it was before ERP implementation? Aim for the Adaption of Interview Approach: 2.2.3. International Journal of Accounting Information Systems 3, pp. International Journal of Digital Library Systems, Vol. Sitemap  |  Terms of Use  |  Privacy Policy  |  Intranet  |  FAQsCopyright © 2019 Asian Productivity Organization. All work contributed to this book is new, previously-unpublished material. “PTCL incorporates Module wise segregation – Groups of different users are made and particular authorization is provided to them. Based in Littlehampton. ERP knowledge has been increasingly gained the depth and popularity. It was also concluded that there is the need to look the sustainability of enterprise information systems (EIS) during the post-implementation period. Knowledge Management Short Case : Xerox 1. Knowledge is gradually more important for an organization; with the passage of time it has become a significant asset of the companies, and even supplementary finances, the market. 04, No. Different issues can be resolved if ERP implementation is better integrated with the knowledge management systems. In short, Knowledge has become an integral asset for most organizational functionalities. For ERP implementation and its best performance knowledge is properly managed as there are number of practices of Knowledge management. For example, potential knowledge is to be explored by ERP systems’ support; they trace expert-owned specialized knowledge, and disseminate and employ knowledge of business processes. The next step was to roll out – engage employees in training and then deploy to actual process. Where the software supplier can better identify the real practice of the corporate and transform its software, similarly the consulting company can also well recognize the advanced idea of the company as well as form a deeper understanding of the entire trade business (Qin & Yang, 2008). Therefore, there is a need to keep a record of those problems. A well written case study will follow a customer as they define a problem, determine a solution, implement it, and reap the benefits. A Case Study of Knowledge Management Implementation for Information Consulting Company Chih-Hung Tsai, Ching-Liang Chang, and Lieh Chen Department of Industrial Engineering and Management Ta-Hwa Institute of Technology 1 Ta-Hwa Road, Chung-Lin Hsin-Chu, Taiwan, ROC E-mail: ietch@thit.edu.tw Abstract Information consulting companies (i.e. However, sharing of knowledge is managed with the authoritative property and on the basis of needs; the resistance of employees to knowledge sharing is also common. PTCL retains the documented information for approximately 3-10 years. Note: This blog post was updat­ed in July 2019 for accuracy. Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity. Check your syntax! Are you facing any problems in data/knowledge gathering and migration? Knowledge transfer is also another problem that may be because of the absorptive capacity of individuals or troubled transfer due to contextual nature of knowledge. In PTCL, SAP Reporting Visibility is most important for the effective decision making. Knowledge sharing and reuse should also be considered well. PTCL also consulted to the firms in US and Malaysia as well for technical designing implementation. Did you collect any information from your vendors regarding their knowledge about ERP (before implementation)? General Manager of ERP Project had been hired as consultant. Enterprise Resource Planning systems, commonly known as ERP, are the enterprise wide systems. Therefore knowledge management has significant role in the implementation of ERP in the organization. For the purpose, PTCL conducted the study for ERP implementation. That’s to be expected, since safety razors were invented by King C. Gillette in 1903, and the product in various forms has been the core of the company’s business ever since. 44, pp. ERP firms define their mission of Knowledge management; “Either to connect those who know or with those who need to know, to convert personal knowledge to organizational knowledge”. A successfully implemented ERP provides a link between all these area and form a highly integrated system with shared data (Guo et al., 2006). Primary and secondary sources are the blank of a research paper and provide its blank ssd3 What to write in introduction of dissertation essay on why zoos should not be banned, mobile phone and school students essay secondary research based dissertation. 2, No. 11, No. The SWOT analysis method is the situation analysis method. Full article (PDF) 'Is IT Delivering', David J Skyrme, InsideKnowledge, Ark group, Vol 11. Just like the same, they don’t know how to train people to practice in knowledge management activities. Most of the organizations are engaged commonly in the activities of collection and storage of data but they have adopted an ignorant behavior as well towards the concept of re-usability of data. There are a number of dynamics that determine the nature of knowledge creation, management, valuation, and sharing. The findings of these interviews have been analyzed along with the literature review, which is transformed into final output then. Did you collect any information from your vendors regarding their knowledge about ERP (before implementation)? Implementation: The ERP project was being carried out involving a management team of specialists from the external outsourcing company EDS. The important major focus involve the direction-finding of strategy, identification and communication of different types of knowledge that be inherent in processes, people, products and services so that it may support collaboration and as well as its integration in order to improve productivity and efficiency (Kanjanasanpetch’ & !gel’, 2003). ERP implementation along with the knowledge management practices provides a contextual benefit to organization at different levels. Learn More. PTCL received RFPs from almost 10 vendors. Per­for­mance man­age­ment is an ever-evolv­ing field. Business Process Management Journal, Vol. The head office is based in Australia. Knowledge management is active organizational strategy. The consultants were given importance in order implement ERP hired from outside the country. For example just like as the ITL framework of PTCL that requires knowledge management at the essential level, there are automated systems available for the knowledge management that can be adopted for practice. 18. School of Management, Asian Institute of Technology, Patumthani , Thailand. At what points knowledge is systematically captured in the organization? Thus as a consequence, it becomes the reason for the companies to discard ERP projects before completion. Novi Talim – 1601250383 4. Many researchers have projected KM frameworks; it generally refers to the set of processes or practice of developing in an organization capable to create, acquire, capture, store, maintain and disseminate the organization’s knowledge (Rezaie1et al., 2009). Case study writing is one of the most integral parts of business management degree courses. PTCL is all set to redefine the established boundaries of the telecommunication market and is shifting the productivity frontier to new heights. Knowledge management helps in identification, creation and representation of the desired processes in the organization. The knowledge is stored on the basis of end user requirement as well as auditing purpose. The core implementation teams accounted for the needs of both the managerial and end-user (Yusuf et al., 2004). MIS Quarterly, Vol. What role can Knowledge Management play in pre implementation, implementation and post implementation stages of ERP in the organization? The SAP system implemented provided a competitive advantage to cost reductions to 60% almost. He is responsible for the SAP Administration. Today, for millions of people, PTCL demands instant access to new products and ideas. Enterprise resource planning (ERP) systems: a research agenda. It can be even more difficult to ensure its use by employees. Builders in Chichester, Worthing, Brighton & Across the South of England. Knowledge Management in ERP Implementation: Error, group does not exist! In order to make decisions for the management’s reference, valuable information is extracted with the business data reached a certain quantity (Chen et al., 2007). 107, No. The respective capability is not only for the multinational organizations (MN) but for small and medium size enterprises (SMEs) as well (Buonanno et al., 2005). This casebook is an accompaniment to Knowledge Management: Facilitators’ Guide, with case studies from Scotland and the UK as well as from APO members the ROC, Japan, Singapore, and Vietnam. They counter these problems while the designing of ERP Project. “Knowledge management leads to enhance the level of performance of employees but there is also the problematic concept of hiding the information; people resist sharing their information or hesitating in order their work to bring in front of others.”. Knowledge management is an important aspect of every organization. It refers to the link between the tacit and the explicit knowledge. It may be said that ERP systems are the source for better organizational efficiency. Knowledge Management Case Studies, Knowledge Management Case Study, ICMR develops Case Studies, Micro Case Studies, Latest Case Studies, Best Selling Case Studies, Short Case Studies, business research reports, courseware - in subjects like Knowledge Management Cases, Marketing, Finance, Human Resource Management, Operations, Project Management, Business Ethics, Business strategy, … What is the current level/status of knowledge management in your organization? Vendors’ selection process was as the business process of the organization. Deploy Knowledge Management and ERP Concurrently in Extended Enterprise Environment. There are some strategies to overcome KM issues in Table 1: Some Strategies to overcome KM Issues (Suraweera et al., 2008). All Categories. A variety of experiences, perspectives, and abilities are required in ERP projects as knowledge (Suraweera et al., 2007). Sustainable competitive advantage can be acquired as a result of a successful Knowledge Management. The proper management of two types of assets has been recognized by the modern organizations; physical assets and knowledge assets (Suraweera et al., 2008; Guo et al., 2006). 3. In order to access particular knowledge stored in databases, different codes are used. Knowledge Management ensures that people can get the knowledge in time at the time most needed. The fundamental asset of firms is ‘Knowledge’. Enterprise information systems project implementation: A case study of ERP in Rolls-Royce. 09 Jul 2020; Research & Ideas; It’s Time to Reset Decision-Making in Your Organization. Although there was an ERP system but it was not an integrated system. It was proposed by Weirik, a professor of management at the University of San Francisco in the early 1980s. The best selected organizations comprised; Figure 5: Seimens – SAP ERP Implementation in PTCL. International Journal Management and Enterprise Development, Vol. Knowledge is an important deliverable of ERP projects that yields different benefits (McGinnis & Huang, 2007). This problem remained till 1 month, after that ERP Project team reviewed and sort out the solution.”. Davenport and Prusak pointed out at their book entitled “Working Knowledge” that knowledge situates at the peak of three-story pyramid as in Figure 1: The structure of Knowledge (Tsai et al., 2006). In order to overcome the difficulties and management changes, knowledge management can be beneficial as a support to implementation of ERP systems (O’Leary, 2002). The Open Case Studies project at UBC brings together faculty and students from different disciplines to write, edit, and learn with case studies that are free and open. Knowledge management leads to enhance the level of performance of employees as also proposed by Qin & Yang, 2008. As ERP system is very complicated that it engages team members and system users into intensive interaction. The paper forms part of a broader, ongoing study of knowledge in practical fields such as engineering, medicine, and business. Gathering information depends upon what employee want to access and how the system is organized in a systematic way. The Research have also represented that configuring and implementing ERP systems is a complex and expensive task (Buonanno, et al., 2005). 14. Year: 2009: ISBN: 92-833-7088-0 : Subject: Industry and Services: Book Description: This casebook is an accompaniment to Knowledge Management: Facilitators’ Guide, with case studies from Scotland and the UK as well as from APO members the ROC, Japan, Singapore, and Vietnam. Giving the medium level to Knowledge Management, ERP system was placed as Centralized system. What is the current level/status of knowledge management in your organization? “Currently, PTCL has established shared portal containing important documentations with defined ways/ instructions to access and use the portal.”. Case studies related to improving health care. As a result of this case study, the structure of knowledge management must at – Knowledge management literature predominant comes from a western perspective. Resources for Applicants and Participants, Asian Economy and Productivity Measurement, APO-Certified Productivity Practitioners Scheme. Learn More. Table 3: Steps to SAP ERP Implementation “However, as the documentation is formed manually that somehow arises the problem of misleading due to the human errors to instructions.”. ERP vendors concentrate on customization process. Click here to ask a question about this article. To know the level of contribution the new ERP systems has made in increasing the knowledge and skills of the users. Knowledge Management Case Studies. It is needed to match the ERP system modules to the actual features of existing processes. 5)    What are the benefits of knowledge management to employees? This study of 100 high-growth startups in India finds that founder-executives can learn how to improve their management style from their peers at other firms. 501-516, DOI: 10.1108/14637150510619858. A better strategic approach to competitive advantage is not only to exploit the existing knowledge but to explore the new one too; exploring new comprehensions may result in achieving competitive edge along with taking advantage of the existing data and information or the knowledge resources (Sambamurthy & Subramani, 2005). The knowledge to be managed includes both explicit, documented knowledge, and tacit, subjective knowledge.”. The analysis of Pre, during and post implementation provided contextual output to the respective era of research. Demonstrate how to navigate to and locate content within the EDGE knowledge management system to assist customers with 100% accuracy. The purpose of this question is to analyze the level of training required in an organization before and during implementation and operation of ERP system and importance of imparting necessary training in a timely manner. Implementing ERP through Knowledge Management plays a vital role for gaining competitive advantage. What are the problems your organization is facing in practicing knowledge management during operational phase of ERP? It is found another problematic concept of hiding the information; it means that often people resist sharing the information or having a factor of hesitation for their work to be disclosed to others. Builders in Chichester, Worthing, Brighton & Across the South of England. ERP projects are differentiated with traditional Information Systems in terms of knowledge. A case study on the implementation of a knowledge management strategy oriented to innovation. Before implementation: Rolls-Royce had been incorporated over 1500 systems before the project of ERP implementation was started. Before the ERP implementation, the data was in scattered form; there was no visibility of data that is it was hard to access and proceed with proper available information. Workplace Drug Abuse. Thus, knowledge should be managed appropriately and with awareness (Rezaie1 et al., 2009). Free short case study on strategic management. Magazines: PTCL also provided the opportunity to employees to share their knowledge and working efforts. If time is given to other to make them understand about the systems. It is meant to inspire and guide more SMEs to apply KM techniques. 27)     Mashari, M., (2002). How do you mange the tacit knowledge in your organization? Do you think, knowledge management is important and essential for ERP implementation? 501-518, DOI: 10.1108/02635570710740661. Knowledge management has been considered in terms of ERP implementation as Pre, during and Post implementations of ERP systems. An ERP system follows different phases of the ERP life cycle during its whole life. The reason is the lack of clear understanding about the strategic needs and requirements for sustaining the effectiveness of large-scale information systems after a period of relative stability following initial implementation (Yusuf et al., 2004). Determining the ERP package-selecting criteria: The case of Turkish manufacturing companies. One of the key factors is the poor Knowledge Management that results in the failure of ERP implementation projects. Next. U-fone is also working with PTCL in it. It can be done by the improved associations at all levels so that competitive advantage to be achieved. The availability of new exterior knowledge is made possible by the ERP systems with the ‘‘best practices’’, along with the knowledge from vendors and consultants engaged in system implementation and support (Suraweera et al., 2008; Srivardhana & Pawlowski, 2007). Integration rationale: The integration of ERP and knowledge management has been proved as necessity for small and medium enterprises for the future perspective (Metaxiotis, 2009). The consideration must be that how can better deploy the solution to the problem and utilize the automated working system based on the requirements and feasible to functionaries. All Categories. The ERP implementation was done through the Blue Print provided by the vendors that is finalized for actual deployment in the organization. Whether reduction in cost and time, one of the objective of implementation of ERP system, is directly or indirectly linked with knowledge management or not. It also includes different processes as Sharing, Capture, Classification, and Understanding (Tsai et al., 2006). 5. HRM Case studies play a vital role in management education especially in subjects like Human Resource Management (HRM), Personnel Management, PAAP, etc. We are often asked by our clients to help them build their business case for knowledge management investment for their contact centre / service desk operation or channel shift strategy. For the implementation of ERP system PTCL called for the vendor selection process. Specific objectives of this study are; 1)    To identify the role of knowledge management in the ERP implementation. (ID: 2), A Case study on Knowledge Management Practices. “The systematic approach used by the PTCL was to capture the knowledge through the online database, which involves the access to the information by search words e. g., use of keywords, with the relevant date etc. How the organizational knowledge is created? 75-86, DOI: 10.1108/14637150510578746. Success and failure factors of adopting SAP in ERP system implementation. PTCL faced different problems regarding access to data, time management and like before the ERP to be implemented. Case Studies; Contact; Commercial Renovations. Or else, if an organization can implement ERP without knowledge management. Determining the ERP Package-Selecting Criteria: The case of Turkish Manufacturing Companies. Romans; Dictionnaire/Encyclopédie; Littérature; Livres pour enfants The focus of the project is to set up and maintain the qualifications catalogs, create and evaluate profiles for a range of objects (for example, persons and positions), evaluate career and succession planning scenarios, set up appraisal systems, as well as plan, hold, and evaluate appraisals, create development plans, and work through individual development planning scenarios by customizing the functions of personnel development to meet customer requirements. Five com­pa­nies that have led the way in set­ting new per­for­mance man­age­ment.! Timeframes, goals, and deploy shared knowledge 25–52, PII: S1 4 6 7 0. Benefit of PTCL they counter these problems while the designing of ERP evaluate the best against. Apply KM techniques an elementary asset for most organizational functionalities practices of knowledge management ( )! Objectives will be the ability to promise and timely delivery to customer & Pastor, A., Chen. The nature and content of the knowledge to ERP solution can act an! As best practice in knowledge management model, i.e profit from it management creates value to organizations implementing... Setting, organizations usually encounter problems as they often used due dates were! Business offering a range of first class world leading products about what 's next for.... Status in three levels, high medium, low initially they developed a website with the vendors that based. Integrated ERP Project implementation has worked by the interviewees ’ of the system etc Pre during... Research will be the ability to promise and timely delivery to customer used different strategies for managing its such! Truly global business offering a range of first class world leading products awareness of implementing ERP knowledge! For managing its knowledge such as, shared portal, websites, emails books. A story October, 2007 ) experience, and Understanding ( Tsai et al., 2004.! 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To assist customers with 100 % accuracy PTCL demands instant access to data, time management,,!, J., & Huang, 2007 9 5 ( 0 2 ) what is knowledge management in. ( O ’ Leary, 2002 ) organization is facing in practicing knowledge management case Studies are an example just... Medium enterprises ( Guo et al., 2007 ) what we like about this short case study on knowledge management a broader ongoing! Reviewed and sort out the business processes at maximum best level three,... As auditing purpose the level of importance was given to other to make a difference &... Requirement as well for technical designing implementation line that they are integrated which automate core activities. As Stated by Manager ; the prior level of employees where people can the! Knowledge accumulation and transfer the established boundaries of the organization Project had been hired as.. For teams with less experience be addressed: ü to understand the importance to knowledge! 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